The survey team is dedicated to protecting the privacy of its participants.

Collection of information for the survey is being undertaken in accordance with Sections 26 through 36 of BC’s Freedom of Information and Protection of Privacy Act (FOIPPA). The confidentiality of any information collected is protected under the provisions of the Act.

Any information obtained from each household is processed, stored, and used in a form that does not permit any particular household to be identified. Names, addresses, and phone numbers are deleted from the data file at the conclusion of the survey's data collection phase.

Ipsos, a global market research company, is conducting the survey data collection under the direction of the City of Kelowna, City of Vernon, and the Regional District of Central Okanagan on behalf of other partner agencies (including the City of West Kelowna; Westbank First Nation, and the districts of Lake Country and Peachland) and with the highest standards of the protection of privacy and confidentiality. Click here for a link to the company’s Privacy Policy.